Privacy Policy
Effective Date 10/24/25
At Campbell Electric, we respect your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other details submitted through contact forms, phone calls, or in-person communications.
We also automatically collect limited non-personal information about your interaction with our website, such as browser type, device type, and general usage data, to help improve performance and user experience.
How We Use Your Information
We use the information collected to:
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Respond to inquiries and provide requested services
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Schedule appointments or deliver project updates
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Send SMS or email notifications with your consent
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Maintain internal records and improve customer experience
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Comply with legal obligations
Your information will never be sold or shared with third parties for marketing or promotional purposes.
SMS Communication Policy
Campbell Electric will be collecting opt-in verbally from customers. Customers will be able to opt in to receive messages either in person at our physical location or over a phone call if they reach out by phone.
When a customer is registered for the first time, they are asked to provide their phone number. Staff are trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
Customers are verbally informed that:
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Message and data rates may apply
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Message frequency may vary
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They can text HELP for support or more information
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They can text STOP to unsubscribe at any time, and no further messages will be sent
Their phone number will not be shared with third parties for marketing or promotional purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance functionality and analyze performance. You can disable cookies in your browser settings, but this may affect site functionality.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.